Current Students
Scheduling a Counseling Appointment
To schedule an appointment with a Counselor please utilize our Academic and Career Counseling Scheduler. You will need your portal credentials to schedule an appointment.
When making an appointment be sure to select the correct meeting location desired. For In-person locations there are three locations available: Rancho, Chino, and Fontana campus.
Types of Appointments Available
Students have the option to meet with a counselor in-person, via video, or by telephone. Please read the following important information for each type of appointment.
In Person Appointments at Rancho, Chino, or Fontana
- For in-person appointments, students accompanied by a guest should reach out to the counselor directly to request prior approval. Only 1 Guest will only be permitted at the discretion of the counselor due to space availability and safety measures.
- By scheduling this appointment, you agree that you are not experiencing any cold/flu
like symptoms and are certifying that if any symptoms arise that you will reschedule
your Counseling appointment to a phone or video appointment.
Online Video
- Appointments are conducted on ConexED through online video meeting software
- Have the proper technology setup, including your webcam and microphone. Use Chrome
or Firefox as your browser.
Telephone Appointment
- Appointment is conducted over the telephone with a Counselor. A counselor will call the number you provided on the intake form within the first five minutes of your scheduled appointment time.
- You may receive an incoming call from a private number. If your phone is set to block
calls from unknown or private numbers, please remove the block prior to your counseling
appointment so that the call will go through.
Expectations for all appointments
Appointments and interactions with Counselors are intended for educational purposes only. To ensure that we are engaging in a safe, secure and respectful atmosphere with students, a counselor can end any counseling session at their professional discretion if a student is being disrespectful, inappropriate or does not have proper online etiquette for video, phone, in-person or chat sessions.
- Please be prepared to login to your Chaffey portal during your appointment time. Bring your login information with you to an in-person appointment.
- For Video and Telephone Appointments please find a quiet and private space to conduct your appointment and be ready 5 minutes before your appointment time.
- For your safety, driving during appointments will not be allowed. The appointment will be cancelled, and you will need to reschedule.
- No interruptions: do not answer phone calls, texts or surf the web during the appointment. Give your full attention to the counselor.
- It will be helpful for you to have access to the internet during our counseling appointment, as we will be discussing online resources during the call.
Five Tips for a Successful Counseling Appointment
Walk-Ins Services
Students can see a counselor on a virtual walk-in basis for same day support during student services hours. Walk-ins are limited to 15 minutes and based on counselor availability.
The following services are available through walk-ins.
- General/transfer questions
- Course suggestions
- Unit overload request
- Prerequisite clearance assistance
- Assistance with students forms
Student Education Plans cannot be done via walk-ins. Please make an appointment.
